許多常用的電話用語一點都不難,只要記住幾個常用用語,就能夠自信戰勝全英語電話,一起來學吧!

電話響了,人在國外的你,是否會心頭一驚,害怕聽到對方一連串霹靂啪啦的英文而無法完美應對。小編今天要讓大家認識從電話鈴聲響起到電話掛上的學問,讓你下次能完美接招、應對如流!同場加映:七秒第一印象決勝負!職場面試的時尚穿搭教學

一、basic telephone vocabulary 基礎電話相關詞彙

  1. cell phones or mobile phones 手機
  2. smart phone 智慧型手機
  3. pay phones or public phones 公共電話
  4. landline 固定電話(通常為家用)
  5. cordless phone 無線電話(多用於室內)

 

 

#168955099 / gettyimages.com

 

二、From start to end 從電話開始至結束相關片語
 

1. Make a phone call.  打電話
例句:When you make a phone call, introduce yourself first. 

2. The phone is ringing.  電話響了

3. Pick up the telephone  接起電話
同義詞:Answer the telephone / pick the phone up

4. get through to  通話
例句:If you can't get through to the person you want to talk to, you might be able to leave a message asking them to call you back.

5.
Leave a message on an answering machine or voicemail.   在電話留言機或語音信箱留言

6. Call somebody back  回電
同義詞:Return the call
例句:I'll call you back tomorrow morning when I get more information.

7.
dialing the number  播打電話
例句:She is dialing the number to her grandmother.

8.
busy signal  忙線的聲音
例句:I’ve been trying to call her, but I keep getting a busy signal.

9.
Put (someone) through  接通電話
例句:When talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while they put you through.

10. hang on / Someone put you on hold  等待片刻(使不掛斷電話)
例句:
Hang on, I'll give you some important information.

11. Hang up  掛斷電話
注意:不要與hang on (= hold on )搞混了!
同義詞:
put the phone down / ring off
反義詞:ring up / ring somebody up (= make a phone call)

 

 

#165951435 / gettyimages.com

 

接著看看,關於打電話的日常用語有哪些吧!一起加油!

 

 

三、Common phrases 關於打電話的日常用語

Answering the phone

接電話

  • Hello? (informal)
  • Good morning/afternoon/evening, VoiceTube Enterprises, Sylvia speaking.
  • Thank you for calling VoiceTube. Sylvia speaking. How can I help you?

Asking for the caller’s name

詢問來電者姓名

  • ŸWho’s calling, please?
  • Could I take your name, please?

Introducing yourself

自我介紹

  • ŸThis is Sylvia Chu speaking.
  • Hello, this is Sylvia Chu from VoiceTube.

Asking for someone

找某人

  • ŸCould I speak to Ashley, please?
  • I’d like to speak to Ashley, please.
  • Could you put me through to Ashley, please?

Explaining absence

解釋缺席狀況

  • ŸI’m afraid Miss. Lin isn’t in at the moment.
  • I’m sorry, she’s in a meeting at the moment.
  • I’m afraid she’s on another line at the moment.
Problems問題
  • ŸI’m sorry, I don’t understand. Could you repeat that, please?
  • I’m sorry, the line's very bad today. I can’t hear you very well. Could you speak up a little, please?
  • Would you mind spelling that for me please?
  • Could you speak a little more slowly, please?
Putting someone on hold請對方稍待片刻
  • ŸJust a moment, please.
  • Could you hold the line, please?
  • Hold the line, please.
Putting someone through (connecting someone)為對方轉接
  • ŸOne moment, please. I’ll see if Mr James is available.
  • I’ll put you through.
  • I’m connecting you now.
Taking a message記下留言
  • ŸCan I take a message?
  • Would you like to leave a message?
  • Can I give him/her a message?
  • I’ll ask him/her to call you as soon as possible.
Finishing a conversation結束對話
  • ŸWell, I guess I better get going. Talk to you soon.
  • Thanks for calling. Bye for now.
  • I have to let you go now.
  • I have another call coming through. I better run.
  • I'll talk to you again soon. Bye.

 

 

#169270562 / gettyimages.com

◎最後,請記得兩件事情!!

1. Immediately ask the person to speak slowly.
如果對方講太快,請他講慢點總是比全部都聽不懂還好!

2. When taking note of a name or important information, repeat each piece of information as the person speaks.
如果要記下重要資訊或名字,重複再說一次給對方聽是最保險的作法!

 

※加映場

商用英文─電話溝通技巧

 

 

講電話
(Telephone English - Telephone English Vocabulary - Business Phone Conversations)

 

 

作者:Sylvia Chu Source : Speakspeak espressoenglish BBC Learning English 

Photo Source: shuttermeister  CC Licensed